Need a hand with Vivaly? Most answers are below. If you can't find what you're looking for, or you want to report something, email us — a real human reads every message.
When you email about a bug, please tell us what you saw, what you were doing, and what device and iOS version you're on — it helps us fix it faster.
Vivaly is an anti-social-media social app. Instead of scrolling, you collect real-world experiences — cooking a new meal, going to a live show, hiking a trail, hosting friends — and earn "aura" for each one. Your friends see what you've done, you see what they've done, and the app pairs you up for shared challenges with friends you already have.
Complete an experience and submit proof (a photo). You earn aura based on how hard the experience was. Pair challenges and weekend boosts give you 2× aura.
No. Vivaly only connects you with people you're already friends with on the app. Someone has to send you a friend request and you have to accept it before any pairing or messaging can happen. Block and Report are available on every profile and post.
Tap the "…" menu on any post or profile and choose Report, or email vivalyapp@gmail.com. We review reports within 24 hours and remove content or suspend accounts that break our Terms. We have zero tolerance for objectionable content, and we report any content that sexualizes a minor to NCMEC and law enforcement.
Open their profile, tap the "…" menu, and choose Block — or manage your list under Settings → Privacy → Block list. Blocking instantly removes them from your feed, pairings, and messages.
In the app: Profile → Settings → Privacy → Delete account. It's permanent and immediate — your profile, posts, photos, updates, friendships, memberships, and aura are erased. If you can't access the app, email vivalyapp@gmail.com and we'll delete it for you.
Email vivalyapp@gmail.com from the address on your account and we'll help you reset it.
Premium ($4.99/month) gets you 2× aura weekends, mutual-label reveals, full profile-view history, and a badge. Elite ($9.99/month) includes all of that plus a global account — your experiences can appear on the public feed and you can gain followers. Subscriptions are billed through your Apple ID and renew automatically unless cancelled at least 24 hours before the end of the period.
Subscriptions are handled by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select Vivaly, and manage or cancel there. Refunds are requested through Apple at reportaproblem.apple.com.
Vivaly is built on real experiences. If the community votes a post as fake (at least 5 votes with 66%+ flagging it), the post is removed and a double aura penalty applies: we reverse the aura it earned and deduct an equal amount as a penalty. You'll get an in-app alert if this happens.
No ads, ever. We don't sell your data and we don't run advertising or third-party tracking SDKs, so we don't track you across other apps. You can set your profile to Private (Settings → Privacy) so only friends can see you. See our full Privacy Policy.
Vivaly is for ages 13 and up and is rated 17+ on the App Store because it includes user-generated content and social features. There's no stranger contact, content is moderated within 24 hours, and parents/guardians should review our Terms and Privacy Policy with users under 18.
If you or someone else is in immediate danger, contact your local emergency services (911 in the U.S.) right away. To report harmful content or behavior on Vivaly, use the in-app Report button or email vivalyapp@gmail.com — we review every report within 24 hours.
For details on how we handle your information and the rules of using Vivaly, see our Privacy Policy and Terms of Service.